Jeff Hass Mazda - Know what you're getting

Houston, Texas 0 comments
Not resolved

I bought a car from them a few years ago. The guy that was selling me the car told me I would get 0% financing. When we got to the financing department they told me that particular car (not my credit) didn't qualify and went on this big explanation about how it would make no difference to the bottom line. I should have run then.

Since my old car was almost literally falling apart and I really liked this one, plus 7% interest was not too bad, I made the mistake of buying it. The description of the car said multiple cd changer. Not so much, turns out that was an option (and no, I didn't misinterpret it, I still have the sign from the window advertising the cd changer as an actual feature). The hood had a very deep ding, the man who sold me the car said he'd have the whole hood changed. A week later, the dent was still there, just painted over. After 6 more tries, I gave up and decided to live with the ding.

They sold me on all their service options, loaner cars for any service, ride to and from work if needed, discounts and set prices for maintenance, great warranty, etc. Within three months, I started seeing the reality of the situation. First they upped the prices of the "set" maintenance (sure, your booklet says 70 dollars, but it's now 95 plus taxes). They would only offer me a loaner car if I was doing major maintenance. When I asked for rides to and from work, they didn't want to pick me back up from work (and I only work maybe 5 miles from the dealer). Thankfully I was very nice to the gentleman who drives the shuttle and he would come get me anyway. Though now he's getting in trouble from the management. They look for any and all reasons not to fix things on warranty, at some point they accused me of chipping the paint off my own car door.

Finally, three years out, now that they can see I'm not going to trade in anytime soon, they take forever to get anything that's covered by the warranty. The tires are under warranty too and they have told me the tires were fine more than once only to have them go flat, etc, literally within a week.

I'm not saying they are a terrible company, but they are not truthful about what they offer so beware

Review about: Mazda 6.

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